Who do I call if I need to file a claim?
When you have to file a claim, the advice and expertise of an insurance professional really comes in handy. Being able to call your agent (not a customer service call center) for help with the claims process can be a valuable resource and at times a comfort. This is when the value of having an agent is truly seen. At Via Insurance Agency we will explain the claims process, answer your coverage questions and, at your request, contact the company to file the claim on your behalf. You don't have to handle it yourself...you have an agent.
If you prefer to file your claim directly with the company, you can contact your carrier's dedicated claims department. All the companies we represent have 24/7 claims reporting available, many also have online claims reporting. Below are the claims reporting hotline telephone numbers and claims websites for our carriers.
Five Steps to Take After an Accident
If you're ever in an accident, it's easy to forget what to do right away. Follow these five steps to ensure the safety of you, your passengers and everyone else involved:
1) Call the Police. Even for small accidents, call 911. Police will help redirect traffic and document the incident.
2) Avoid Additional Damage. Move your car from the roadway as soon as possible to prevent additional collisions.
3) Get the Right Information for the Insurance Process. You'll need the other driver's name, license, phone number, insurance information and license plate number.
4) Document the Accident. From taking pictures of the damage and the overall accident to interviewing witnesses and taking down their information. The more accident evidence you can gather for the insurance claim, the better.
5) File an Accident Report. File a state vehicle accident report (available at police stations and DMV websites) to help speed up the claims process.
In alphabetical order
AIC (800) 841-5241
Victoria/Titan (800) 926-3168
Kansas City Life (800) 821-6164 or If you have any questions, feel free to call us at (540) 904-SAVE (7283)
If you have any questions, feel free to call us at (540) 904-SAVE (7283)